Privacy Policy – The Hive Club Effective Date: 22 April 2025
Last Updated: 23 July 2025
Data Controller: The Hive Club
Contact Email: thehiveclubworthing@gmail.com
Booking Platform: https://ourhopehive.kidsclubhq.co.uk/login#/home
1. Your Privacy Matters to Us
At The Hive Club, we are committed to protecting your privacy and keeping your personal information safe. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our services, including when you book a place for your child.
2. What Information We Collect
Parent/Carer Information:
- Full name
- Address
- Phone number
- Email address
Child Information:
- Full name
- Date of birth
- Medical needs or allergies
- Dietary requirements
- Additional needs or SEN details
- Emergency contact details
- Photo consent preferences
Payment Information:
- Payment details (processed securely by third-party provider; we do not store full card information)
3. Why We Collect Your Data
- To manage your child’s booking and attendance
- To ensure the safety, welfare, and care of your child
- To contact you in the event of an emergency
- To manage payments and credit control
- To comply with safeguarding and legal obligations
4. Lawful Basis for Processing
We rely on the following lawful bases under the UK GDPR:
- Contractual Obligation
- Legal Obligation
- Legitimate Interest
- Consent
5. How We Store and Protect Your Data
We store your information securely on encrypted systems. Access is limited to trained, DBS-checked staff. We retain child-related data for up to 3 years after the child’s last session, in line with regulatory requirements.
6. Sharing Your Data
We only share your data when necessary:
- With payment processors
- With emergency services or safeguarding professionals
- With regulatory bodies (e.g. Ofsted or HMRC)
We never sell your data or share it for marketing.
7. Your Rights
You have the right to:
- Access your data
- Correct inaccuracies
- Request erasure (where lawful)
- Restrict or object to processing
- Request data portability
- Withdraw consent
To exercise these rights, contact us at: thehiveclubworthing@gmail.com
8. Cookies and Website Analytics
Our booking platform may use cookies to improve user experience and track analytics. You can control cookies through your browser settings.
9. Photo Permissions
We will only use images of your child with your explicit consent for marketing purposes. Consent is asked during registration and can be changed at any time.
10. Changes to This Policy
We may update this policy periodically. The latest version will always be available on our website.
11. Contact Us
If you have any questions about this policy or your data, please contact:
Rebecca Hope
thehiveclubworthing@gmail.com
